Terms and Conditions

Last Updated: August 6, 2026. WELCOME TO TRUSTLINE SHIPPING & LOGISTICS. These Terms and Conditions govern your use of our website, services, parcel forwarding, freight transportation, and delivery operations (collectively, the "Services").

By booking a shipment, creating an account, or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing our website or utilizing our logistics services, you represent that you are at least 18 years of age and legally authorized to enter into binding agreements. If you are using our services on behalf of a business, you represent that you have authority to bind that entity.

2. Services Provided

TRUSTLINE SHIPPING AND LOGISTICS provides shipping, freight logistics, parcel receiving, customs processing, and local/international delivery services. We reserve the right to refuse service, terminate accounts, or cancel shipments at our discretion if we suspect fraudulent, illegal, or non-compliant activity.

3. Customer Responsibilities & Prohibited Items

A. Accurate Information

You are responsible for providing complete and accurate information regarding:

Sender and recipient contact details and delivery addresses.

Accurate description, quantity, weight, and declared value of shipped items.

B. Packaging & Labeling

Customers must ensure all items are securely packed to withstand standard handling, transport, and environmental conditions. TRUSTLINE SHIPPING & logistics is not liable for damage resulting from insufficient or improper packaging.

C. Prohibited and Restricted Goods

You agree not to ship any illegal or dangerous goods, including but not limited to:

Hazardous materials, explosives, flammables, or radioactive substances.

Illegal drugs, narcotics, or unauthorized controlled substances.

Firearms, ammunition, or weapons without proper legal licensing and prior written consent.

Counterfeit goods, perishable items (unless pre-approved), or live animals.

Note: Any shipment found to contain illegal or contraband items will be confiscated immediately and reported to local and international law enforcement authorities.

4. Rates, Payments, and Charges

Pricing: Rates are calculated based on actual weight, dimensional weight (volumetric weight), destination, and chosen service speed.

Payment Terms: All shipping fees, duties, taxes, and service charges must be paid prior to package release or dispatch, unless an approved commercial credit account is established.

Storage Fees: Packages stored at our warehouse facility beyond ⁠7 days of free storage will incur a daily storage charge of $100 per Packages left unclaimed past 30 days may be considered abandoned and disposed of or auctioned to recover unpaid fees.

Duties and Customs: The customer is solely responsible for all applicable customs duties, import taxes, tariffs, and governmental clearance fees.

5. Right to Inspect

For security and regulatory compliance, Trustline shipping & logistics and its authorized agents reserve the right to open, inspect, or scan any package or shipment without prior notice to verify contents and adherence to shipping laws.

6. Liability and Claims

A. Limitation of Liability

Our liability for loss, damage, or delay is strictly limited to the declared value of the shipment whichever is lower, unless additional shipping insurance was purchased prior to dispatch.

We are not liable for indirect, incidental, special, or consequential damages (including loss of income, business profits, or opportunity).

B. Filing a Claim

Damage Claims: Must be reported in writing within the same day of delivery receipt, accompanied by photos of the package and damaged contents.

Lost Shipments: Must be reported within the 1 day of the estimated delivery date.

7. Delays & Force Majeure

Trustline shipping & logistics makes every reasonable effort to deliver goods within estimated timeframes. However, transit times are non-guaranteed estimates. We are not liable for delays caused by circumstances beyond our control, including:

Severe weather, natural disasters, or acts of God.

Customs delays, inspections, or government holds.

Port congestion, labor strikes, civil unrest, or global supply chain disruptions.

8. Cancellation and Refunds

Orders cancelled before package pickup or processing may be eligible for a full refund minus a administrative processing fee.

Once a shipment is in transit, fees are non-refundable.

9. Intellectual Property

All website design, text, graphics, logos, and software belong exclusively to Trustline shipping & logistics. Unauthorized reproduction, copying, or distribution is strictly prohibited.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of JAMAICA, without regard to its conflict of law principles. Any legal disputes shall be handled in the courts of MORANT BAY ST THOMAS.

11. Contact Information

If you have questions regarding these Terms and Conditions or need to submit a claim, please contact us at:

Company Name: Trustline shipping& logistics

Email: [email protected]

Phone: 8764419376

Address: Home base Dalvey St Thomas.

Disclaimer: This template is for general informational purposes. Because freight, customs, and maritime laws vary by region, it is recommended to have a local legal professional review this text before publishing.

Would you like me to tailor specific sections—such as storage limits, customs liability, or shipping insurance details—to fit your exact service offerings?